Frequent questions

Shop Stanley USA

  • The purchase amount may NOT exceed USD 1,000 in product value.
  • The package cannot weigh more than 50 kg.
  • The recipient must be over 18 years of age.
  • You cannot buy more than 3 units of the same product, or that belong to the same family or category.
  • You are limited to 5 personal purchases per year.

With Visa, Master and American Express credit cards.

No, being a purchase made in dollars, it is in a single payment.

Yes, you can pay with an Argentine or foreign card.

Official exchange rate + 30% PAIS tax + 45% AFIP perception

When buying with a credit card, you will pay at the value of the exchange rate that is set on the closing day of your card settlement, until then, the consumption in your
account statement will be reflected in dollars.

YEAH! All expenses will be indicated in your shopping cart before finalizing the order and it is the final price to pay. You should not pay any other concept.

  1. Choose your desired products through our search engine or from our available categories. If you want to add more units of the same item, simply click on the plus (+) button or change the number you want to receive. Remember that you cannot buy more than 3 identical products.
  2. Click "Add to cart" to add the product to your shopping cart.
  3. Repeat the steps in points 1 and 2 if you want to add other products to your cart.
  4. Verify in your shopping cart that the added products are correct. To advance, press "Start Purchase". In the event that there is something that you want to modify, you can edit the amounts or delete them.
  5. Complete the form with personal information, shipping and payment method. In this last step you must select the payment method you prefer: credit card, debit card, Finally press "Complete purchase"
  6. You will receive an email with the confirmation of your purchase, followed by a second email with the shipping information and that's it! you already bought in...

Find it through our search engine by writing the word of the product or choosing the category to which it belongs. You can also use our product dropdown menu.

If you want to remove a product from your cart, you must decrease the quantities to 0, which appears just to the right of the chosen product.

Once the purchase is finalized and approved, you will receive an e-mail with the confirmation of your order.

There is no minimum amount

For these cases it is necessary that you contact our customer service center.

YEAH! All purchases you make on our website are 100% secure.
Stanley dedicates his maximum attention regarding the security of the payment by Internet.

Your bank details are protected and encrypted by the most advanced technology, so they will be sent to our server in encrypted form through the SSL (Secure Socket Layer) protocol and will be transmitted in a completely secure environment to our bank.

We do not record this data at any time.

In the product you will have the option to request that we notify you when the stock is replenished.
You will receive the stock entry notice at the same email you entered.

Once the purchase has been made and payment approved, you will receive the corresponding invoice by e-mail. Please remember to also check spam or spam.


If you placed an order with us, you can always check the status of your order by logging into your customer account.

1. To log in to your account, enter with username and password

2. Once you're logged in, you'll see a list of your most recent orders under "Order History."

3. Select the order number to view the order details. If your order has been shipped, you can also find the tracking code

Also remember that you will receive updates on the status of your purchase order via e-mail once the mail has your package.

Si realizaste un pedido con nosotros, siempre podes comprobar el estado de tu pedido iniciando sesión en tu cuenta de cliente.

1. Para iniciar sesión en tu cuenta, ingresá con usuario y contraseña

2. Una vez que hayas iniciado sesión, verás una lista de tus pedidos más recientes en "Historial de pedidos".

3. Seleccioná el número de pedido para ver los detalles del pedido. Si tu pedido se envió, también podrás encontrar el código de seguimiento

Recordá también que las actualizaciones de estado de tu orden de compra la recibirás vía e-mail una vez que el correo tenga tu paquete.

The order is sent by private courier with a frequency of 3 weekly flights.

This guarantees that the order arrives in Argentina in 48/72 business hours, including the Customs process.

From there your order is sent to our warehouse to be delivered to your home. within the set time.

From the moment of purchase it is 5 business days for CABA and GBA, 10 business days for the rest of the country.

Once your order has been shipped from our warehouses, you will receive an email to notify you that your package has been shipped and is on its way to your home or collection point. In the email we will include a link with which you can track the package and you will be able to see where your order is at any time. In addition, in MY ACCOUNT , in the My orders section, you also have detailed information and a link for shipment tracking

The shipping cost is included in the total amount paid at the time of purchase.

Changes and returns in Stanley

The maximum period to make this request is 30 days from the receipt of the order as long as the purchased item is in perfect condition (unused, in its original packaging and box). Remember to keep the purchase invoice to validate the guarantee.

The maximum term to make this request is 30 days from the receipt of the order. In case this time has passed, all our products have a guarantee for manufacturing defects (not including bumps, scratches, missing parts)

Once we handle your return, we will refund your money and send you a confirmation. We will refund the amount according to the means of payment you have used. As it is a credit card, the accreditation times will depend on the issuing bank and you will see it reflected in your card summary.

If you choose to return or exchange a product, it must have the original packaging and box and be in perfect condition. Use a new package / packaging to ensure that no labels or tape are attached to the original packaging of the product and affix the label to the outside of the package if requested.

You can contact our customer service center available on our official website through chat or in the contact section.


All products purchased on the web have a lifetime guarantee and cover manufacturing or quality defects only when they have been used for the purpose for which they were manufactured, it does not cover defects as a result of improper use or abuse of the product such as bumps or scratches. . To validate the guarantee, the purchase invoice is required.

Load the form found on the web with all the requested data and an agent from the sector will contact you to indicate the steps to follow in case the claim applies.

Stanley Product Information

To verify that the thermos you are going to buy is an original Stanley, you can take into account the characteristics of the brand. Those characteristics are the following:

Label indicating its quality

All original Stanley thermoses have a label from the body in charge of certifying the quality of products in each country, which verifies that the steel used to manufacture the product is suitable for BPA FREE.

In other words, this label guarantees the healthiness of the product, indicating that it is made with materials that are suitable for being in contact with food. Of course, original Stanley thermoses have this label, while imitations may not.

manufacturing data

In addition to the label mentioned above, you can also check the originality of the thermos through the manufacturing data found on the base of the thermos.

If you look at the base of your thermos you will find the BPA FREE suitable steel label and also the manufacturing data printed on the steel. In general, imitations also have this data but laser engraved.

Country of manufacture (Origin)

Another factor that you can take into account is that although Stanley is an American company, all of its products are made in China.

Many of the imitations come from factories in Brazil. So if they try to sell you a Stanley thermos from Brazil, be alert because it is an imitation.


One of the characteristics that most identifies Stanley thermos is its style and design. Its sober colors such as the green so typical of the brand, the burgundy or the white, among other options are typical of this company.

If you find a Stanley thermos with garish colors or prints, it may be a knockoff.

thermos weight

A fundamental factor in the composition of Stanley thermoses is their double layer of steel, which helps to maintain the temperature of the drinks for longer. For this reason, the original Stanley thermos can be somewhat heavy.

On the contrary, imitations do not have this double layer and are lighter, so this factor can also help you to recognize an original from an imitation.

user manual

In addition to everything we already mentioned, each of Stanley's original thermos comes with a user manual and recommendations for care.

The original thermoses have this manual, which is usually somewhat extensive because it contains instructions in several languages.

In general, the imitations, if they have a manual or something similar, present a simple sheet with some instructions, usually only in Chinese.

Thermos interior

Inside the thermos you can see a weld that looks like a seam. This weld is not harmful to health and will help you to confirm that it is an original copy.

Preheat or pre-cool the interior of your product with warm or cold tap water.

Let sit for five minutes. Empty and immediately fill with your favorite hot or cold beverage.

Lastly, secure the plug and lid as quickly as possible to prevent heat loss.

All Stanley items meet Proposition 65 and FDA requirements. In addition, all contact surfaces are guaranteed to be safe and BPA-free.

The steel we use (both virgin and recycled) for most of our products is 18/8 or grade 304, also known as food-grade stainless steel.

Like all of our products, our stainless steel items must pass rigorous health and safety tests before being made available to the public.

We do not recommend putting milk or dairy products in our vacuum bottles or food jars for long periods of time, as bacteria can grow at specific temperatures.

Fermentation of food and beverages can also cause pressure to build up over time.

It is not recommended to use dry ice in a sealed container as the rapid evaporation of CO2 from a solid to a gas can create unwanted pressure within your product. Proceed carefully at your own risk.

You can use any soft brush to clean the product. Do not use a metal brush, as it may scratch the stainless steel surfaces.

1. Fill with warm water and mild detergent.

2. Let sit for 5 minutes.

3. Wash with a soft, damp cloth or sponge.

4. Rinse and dry with a clean towel.

5. Your product may need deep cleaning from time to time. For this, we recommend soaking a mixture of one part baking soda and one part warm water for up to an hour, after rinsing this mixture clean with a mild detergent.

To clean your product, we recommend washing it with warm water and a standard non-abrasive household cleaner.

These cleaners can be applied with clean bristle brushes, sponges or cloths.

Soaking the product in a mixture of warm water and baking soda may also help.

Some customers have reported that a soak in white vinegar or lemon juice also removes stains and odors.

After using cleaners, always wash the product thoroughly as recommended in our care and use instructions. Repeat as necessary until stains or odors are gone.

A stainless steel cleaner or polish can also be used on stainless steel products.

The vast majority of our products are made of stainless steel. Even items where stainless steel is not the primary body material, there may still be stainless steel in hinges, handles, and other places.

As a result, it is not recommended that you microwave our products. Doing so may damage your product and appliance.

We do not recommend this as liquids expand as they freeze and your item will not return to its original shape.

This expansion can result in damage to your product that will affect its functionality, temperature, and seals.

When properly cared for, our products are made from high quality stainless steel and will last a lifetime.

If you notice corrosion that appears to be rust, it could be free iron particles, dirt, or debris that have contaminated the surface.

A standard non-abrasive household cleaner can be used to loosen contaminants from the surface, removing these particles.

These cleaners can be applied with clean bristle brushes, sponges or cloths. A stainless steel cleaner or polish can also be used.

Soaking the product in a mixture of warm water and baking soda, white vinegar, or lemon juice may also help.

Repeat as necessary to get the desired result. After using cleaners, always wash the bottle thoroughly as recommended in our care and use instructions.

Stanley thermoses feature a temperature curve. It varies depending on the model, so we are going to take the 1-liter thermos as an example. If we fill it with water at 100°C, it will take 24 hours for the temperature of the liquid to reach 60° (minimum temperature of a hot liquid).

This result is obtained with the thermos filled and hermetically sealed.

Stanley thermoses are made with a double layer of 18/8 stainless steel, ideal for withstanding high temperatures.

Built to last, its thick steel outer wall can withstand bumps and drops better than any other thermos on the market.

Vacuum insulation is the process by which air is removed between the outer and inner walls of the thermos.

In this way, the transfer of thermal energy by convection is avoided.

The double wall insulation consists of an internal and an external wall that make up a vacuum chamber.

Drinks keep their temperature longer than in a single-walled container.

Also, it prevents perspiration (although some condensation can form if they go through an extreme change in temperature).